proActiV supporting multi-site legal organisation
Womble Bond Dickinson
proActiV supporting multi-site legal organisation
Womble Bond Dickinson (WBD) is a full-service international law firm ranking 114th globally. In the UK, WBD has more than 140 partners and around 420 lawyers based in eight strategic locations, including the UK's biggest cities and legal hotspots. In the US, WBD has a significant national footprint with 31 offices. Advising businesses across 12 key sectors of expertise, the firm's clients include over 40 FTSE 350 companies, including many of the largest businesses in the country, private clients, charities as well as UK Local and Central Government authorities.
As a large, multi-site legal organisation, the firm depends on reliable workplace technologies to support client meetings, collaboration, and hybrid working.
The Challenge
Womble Bond Dickinson sought a trusted AV service partner to bring greater visibility, accuracy, and resilience to its workplace technology environment.
Key requirements included:
- Service resilience: Ensuring critical meeting rooms operated consistently across multiple sites.
- Transparent data: Rebuilding accurate asset records within the CMDB, replacing fragmented and incomplete datasets.
- Estate control: Gaining live insight into system health, utilisation, and configuration to support better uptime and decision-making.
- Operational efficiency: Reducing reactive incidents caused by missing information, inconsistent configurations, and limited monitoring.
"proActiV complements and enhances our existing remote management tools, enabling us to monitor more room kit through a single portal. One of the most impressive aspects is the insight it provides into tickets resolved through proactive alerting—often without our involvement and outside core office hours—helping to improve our overall service offering."
Gareth Humberstone
Head of IT Services, Womble Bond Dickinson
Our solution
proAV delivered a tailored service level agreement, supported by proActiV Predict, designed to stabilise, standardise, and enhance the firm’s AV environment.
Focused Deployment of proActiV Predict: proAV implemented its proActiV Predict platform, powered by Utelogy, across 20 high profile rooms. This targeted rollout served as a controlled pilot, validating the approach ahead of a wider estate rollout.
Full Estate Audit: Service and technical teams conducted a comprehensive audit of all AV assets, configurations, and dependencies. The review identified multiple configuration inconsistencies and vulnerabilities, all of which were resolved to create a valid operational baseline.
Real-Time Monitoring and Analytics: Using the Utelogy platform, the firm now benefits from continuous monitoring, automated fault detection, and data-rich dashb...
Services
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