Future-Ready AV Management for a Global Investment Leader
Multinational Investment & Venture Capital Company
Future-Ready AV Management for a Global Investment Leader
Our client is a leading investment company specialising in Private Equity and Infrastructure. With a long-term, responsible approach, they drive sustainable growth across their portfolio of companies.
For their new London headquarters, proAV was engaged to deliver a complete AV fit-out spanning a variety of spaces - including the Boardroom, Meeting Rooms, Auditorium, gym, and café. Key technologies included Crestron’s 1Beyond intelligent PTZ cameras for AI-driven multi-camera switching, Jupiter 21:9 display screens, Shure ceiling microphones, and TriplePlay digital signage players.
The Challenge
As a dynamic global investment business, our client required AV systems that were not only high-performing but also resilient, flexible, and future-ready. Once the new headquarters was complete, maintaining that performance on a daily basis became just as critical as the initial installation.
Key challenges included:
- Ensuring reliable AV performance across a diverse and heavily used estate.
- Minimising downtime with rapid response and proactive issue resolution.
- Providing visibility of system health to internal teams for complete confidence.
- Supporting a global business environment where communication and uptime are mission-critical.
Our solution
Following the successful installation, proAV was appointed to provide a comprehensive SLA, which was later enhanced to deliver additional monitoring, management, and performance insight.
Our approach includes:
Comprehensive SLA Coverage – Helpdesk and remote technical support, with guaranteed on-site engineer response within four hours.
Preventative Maintenance – Two scheduled inspections per year, plus support for parts, loan equipment, and manufacturer warranties (TriplePlay and HP Poly).
Proactive Remote Management – Immediate support from the proAV VNOC, delivering diagnostics, configuration, and firmware or patch updates.
Real-Time Remote Monitoring – Automated alerts, ticket creation, and system health dashboards give full visibility and allow faster fault resolution.
Dedicated Account Management – A consiste...
Services
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