proAV has a longstanding relationship with the LME, having supported them as an integrator in delivering the Ring - their iconic open-outcry trading floor. The advanced display technology provides engaging digital signage and IPTV, ensuring real-time trading data and information are seamlessly disseminated, distributed, and displayed to traders and staff.

To help meet the challenging needs of the LME, proAV delivers a bespoke proActiV service package including:

Proactive Monitoring – 24/7 oversight through Remote Management services, with automated alerts, essential restarts, and full accountability via daily checks in Microsoft Dynamics.

Close Collaboration – proAV’s Global Helpdesk works alongside the LME’s onsite team to identify and prevent issues before they impact trading.

Secure Remote Support – VNOC Technical Service Desk connects via Citrix to mission-critical systems including LED video walls, Crestron control and switching, Omnivex services, and Axis IP cameras.

Advanced Diagnostics – Tools such as Crestron Toolbox, Polycom Sound Structure, VNC, and Clear-Com FreeSpeak provide robust second and third-line support.

Trusted Partnership – A proven relationship that combines integration with ongoing support, ensuring confidence and continuity for the world’s leading metals market.

Through a combination of cutting-edge integration, proactive monitoring, and secure remote support, proAV ensures the LME’s mission-critical trading systems remain reliable, resilient, and future-ready. This partnership not only safeguards the integrity of live trading operations but also underpins the confidence of the global metals market, where accuracy and uptime are paramount.

Results

Through proAV's proActiV service model, the London Metal Exchange continues to benefit from measurable performance and reliability gains across its mission-critical trading environment:

• Zero unplanned downtime during trading hours through proactive monitoring, early issue detection, and automated system checks.
• Enhanced operational resilience, with 24/7 oversight ensuring rapid escalation and resolution of potential AV or system faults before they impact trading activity.
• Improved collaboration and efficiency, achieved through close alignment between the LME’s onsite team and proAV’s VNOC Technical Service Desk.
• Optimised system performance and longevity, supported by advanced diagnostics tools and structured preventive maintenance routines.
• Future-ready infrastructure, with scalable solutions that enable seamless adoption of emerging AV technologies.

This long-standing partnership continues to deliver reliability, security, and confidence to the world’s leading metals marketplace—ensuring the integrity of live trading operations and supporting the LME’s reputation for precision and performance in the global commodities sector.