Managing a Global Zoom Rooms AV Estate
Global Semiconductor Design Company
Managing a Global Zoom Rooms AV Estate
The client is the world’s leading semiconductor IP company, whose processor and system designs power products that reach over 70% of the global population. From smartphones and tablets to smart TVs and IoT devices, Our client's technologies sit at the heart of the connected world.
With a fast-growing global workforce and a culture built on innovation, they required an advanced and consistent AV ecosystem that enables seamless collaboration across continents.
The Challenge
- Scale and consistency: Hundreds of meeting rooms across multiple geographies, requiring a global standard for AV and video collaboration.
- User experience: Employees needed reliable, easy-to-use meeting spaces to support hybrid working, R&D collaboration, and global communications.
- Centralised control: The client wanted a trusted partner capable of managing global AV platforms at scale, including Zoom Rooms and Microsoft Teams environments.
- Future readiness: Technology needed to keep pace with rapid innovation cycles, without compromising service reliability.
Our solution
To meet these challenges, proAV designed and implemented a lean, agile, and resilient service model under the proActiV framework. This model balances proactive support, global reach, and deep collaboration with the client's IT and workplace teams.
Key elements include:
- Global SLA support contract delivered through the proAV Global Helpdesk and VNOC, ensuring 24/7 coverage and rapid escalation paths.
- Onsite presence with dedicated full-time engineers embedded at major campuses, backed by a network of regional field service engineers.
- Global meeting room refresh programme, upgrading 500+ rooms to a unified AV and VC standard that evolves with technology advancements.
- Zoom Rooms management proAV was entrusted as the sole service provider authorised to centrally manage the client's global Zoom Rooms, including mass firmware updates, diagnostics, and configuratio...
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