Discreet AV Support for a World-Leading Luxury Experience
The Peninsula Hotel
Discreet AV Support for a World-Leading Luxury Experience
The Peninsula Hotels group is a world leader in luxury hospitality. Established in 1928, the group now operates prestigious properties in twelve global cities, with the Peninsula name synonymous with refined comfort and impeccable service.
One of its most recent openings is The Peninsula London, a flagship property near Hyde Park Corner, designed to harmonise seamlessly with the surrounding heritage architecture. proAV was chosen to deliver state-of-the-art AV solutions across key spaces, including the ballroom, restaurants, spa and wellness centres, gym, and a private screening room.
Following the successful delivery, proAV was awarded the service-level agreement (SLA) for this landmark hotel.
The Challenge
As a five-star luxury destination, The Peninsula London must deliver flawless experiences for every guest. Technology plays a vital role in achieving this, yet AV support must remain invisible—ensuring seamless operation without disrupting the atmosphere of discretion and elegance the brand is known for.
Key challenges included:
- Maintaining flawless AV performance across diverse spaces, from event ballrooms to wellness areas.
- Ensuring rapid issue resolution while minimising on-site engineer visits.
- Preserving the discreet, seamless guest experience expected of a luxury brand.
- Aligning AV support with the hotel’s sustainability and ESG commitments.
Our solution
Under the SLA, The Peninsula London benefits from proactive, responsive, and discreet AV support tailored to the needs of a high-profile luxury environment.
Our approach includes:
Helpdesk & Remote Monitoring – Break-fix support managed by proAV’s Helpdesk team, enhanced by 24/7 oversight from the Virtual Network Operations Centre (VNOC).
Preventative Maintenance – Scheduled biannual visits ensure systems remain optimised and reliable.
Remote Resolution – With proActiV integrated into the SLA, up to 90% of issues are resolved remotely, reducing the need for on-site intervention.
Guest-Centric Service – Discreet support that safeguards the seamless, luxury guest experience.
Sustainability Impact – Fewer site visits mean lower costs, reduced environmental impact, and direct support for The Peninsula’s ESG goals.
Through this combination of proactive mon...
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