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Resource Coordinator

Location: Egham

Job type: support services

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Role Overview

The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. 

Key Responsibilities

  • Dispatch and control efficient schedules for all engineers in reference to PMV’s, reactive and scheduled call outs and quoted works
  • Checking system as your first job to ensure all engineers are logged in to resource management and on target
  • Liaising/chasing engineers throughout the day regarding SLA’s
  • Working alongside the engineers to make sure all relevant RAM’s, permits, change requests are sent to customers / third parties
  • Updating CRM portal with eta’s where applicable
  • Provide first point of contact for scheduling support
  • Central point of contact between Helpdesk and Service Engineers
  • Assist with retrieving engineer Service Reports
  • Ensuring performance targets are achieved and SLA’s are met, and the service team continues to improve and develop
  • Help support and manage Engineer holiday/absence requests


Further Details

Reporting to:
Customer Services Manager
Department:
OPS
Hours:
9-hour day on a rotational shift pattern between 7am-7pm, Monday-Friday

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