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Help Desk Services 24-Hour Support

Flexible, cost-effective front line support that’s available 24 hours a day

Protecting and serving client operations worldwide

proAV’s Help Desk Service solutions are designed for organisations who need instant, flexible, front line support that meet the demands of a their increasingly sophisticated AV infrastructure and systems. Our AV solutions are designed to be user-friendly, intuitive and to streamline and simplify AV equipment and technologies.

Outsourcing help desk services can dramatically increase an organisation’s productivity and reduce operational costs and proAV has devised a package of benefits for our client operations around the world, including:

  • 24-hour Level 1 response, fault logging and call handling for fast resolution
  • Dedicated Customer Service agents for a single point of contact solution
  • Multilingual domestic and international help desk support
  • Contract coordination and centralised service coordination
  • Device, usage, statistics and reporting
  • Asset management to track and schedule maintenance
  • Remote monitoring and control of AV resources and environmental systems
  • Best practice help desk procedures and processes

Whatever your support requirement, it’s good to know that there’s a team of professionally trained Help Desk personnel who will deal with your enquiry, quickly and efficiently no matter where in the world you are. Talk to our Help Desk team today to find out how.