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XL Catlin


London, UK




Catlin Group Limited is a global insurance/reinsurance company, which owns the largest syndicate at Lloyd’s of London. XL Catlin operates six underwriting hubs worldwide, but its largest – both in terms of volume and employees – is based in London. Overall, XL Catlin has established offices in more than 50 cities on five continents.

When XL Catlin outgrew its London offices on Mincing Lane and made the decision to move to larger, more suitable premises in Gracechurch Street, proAV was commissioned to deliver an extensive audio visual solution designed around the industry’s most pioneering immersive telepresence technology.

The project brief

The brief was to harmonise XL Catlin’s communications network with the world’s leading video conferencing technologies supported by wide-ranging display and IPTV distribution systems to give its workforce, partners and clients the ultimate meeting experience, no matter where in the world they are based. 

The solution has been designed to enhance the building’s contemporary styling and interior scheme; the results include a myriad powerful technological statements within work and communal spaces throughout the building, which are both intelligently integrated and visually breathtaking. 

The focus of this project was to integrate the world’s most advanced video conferencing facilities with other traditional AV systems and we successfully deployed this breakthrough, fully immersive telepresence ATX solution as the centrepiece of the XL Catlin scheme with two revolutionary ATX 300 suites installed on the eighth floor, three ATX 200 suites on the seventh floor and a further ATX 300 suite within the Sixteenth Floor Executive Meeting Room. The entire telepresence and video conferencing facility is coordinated by a professional room booking system, which links XL Catlin’s London offices with other sites around the world. 

We supported the ATX solution with video conferencing facilities in meeting, presentation and training rooms throughout the building and complemented it with extensively equipped master auditorium and associated slave rooms, high impact video walls, large format displays, digital signage systems, building-wide IPTV distribution and a bespoke streaming and content system. Every manufacturer was partnered because of the level of innovation and future proofed technologies their products demonstrated and which were critical to the success of the client’s scheme. 

This is a coherent, intelligently designed AV installation that's changing the way XL Catlin communicates and works.

The key technologies deployed as part of this pioneering AV scheme include the following:

  • LED and plasma display screens in wide range of sizes
  • Video and audio conferencing systems
  • DLP projection systems with automated hoist into recessed ceiling
  • Professional audio, including speaker and microphone system
  • Control system with touchpanels, docking stations, processor and control providing technical and environmental systems management
  • Video walls and Large Format Displays (LFDs)
  • Room booking system
  • Digital signage system
  • IPTV system
  • Streaming and content system
  • Smart Bridgit server software and licence

A client-focussed support service

As the project at XL Catlin's London office was commissioned, proAV was asked to mobile a new support service that we tailored to suit the organisation's ongoing requirements. As more projects have been deployed globally, we have extended our support to all regional sites, including Singapore, Zurich, Bermuda, New York, Chicago and Atlanta. In Q3 2013, proAV re-tendered and was re-awarded this wide-ranging support contract that features the following:

  • Three onsite technicians that underpin the client's Service Level Agreement (SLA)
  • Tier 2 and 3 remote support delivered to all sites from the proAV Video Network Operations Centre (VNOC) 24 days a week

In summary:

The result of proAV's beautiful designed AV solution is a world class video conferencing-centric scheme with professional display, meeting, presentation, event recording, streaming and IT monitoring facilities. This coherent, intelligently designed installation is changing the way XL Catlin communicates and works.