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Vodafone Noc

Location:

Newbury, UK

Sector:

Corporate

Introduction

Vodafone is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States. Since the first mobile call was made in the UK on 1st January 1985, the once small mobile operator based in Berkshire now operates in more than 30 countries, partners with networks in over 40 further countries and has more than 343 million customers worldwide. 

Vodafone UK is headquartered in Newbury and set in landscaped parkland where seven office buildings are each spread over three, open-plan floors built around a central atrium. The company employs more than 3,000 people. At the heart of the Vodafone philosophy is the company's commitment to delivering an exceptional experience for its customers and the new Network Operation Centre at Newbury leads the way with novel communication facilities for the next generation.

The project brief

Vodafone's Network Operation Centre is set in a building that has been completely refurbished in a stunning contemporary style. To complement the remarkable interior scheme and highly functional workspace, proAV designed an innovative audio visual scheme that incorporates some of the world's most groundbreaking AV technologies.

The AV solution formed part of the unique interior design scheme that extends throughout the ground and second floors of the new operational hub. A further integrated AV solution was installed simultaneously at the Vodafone Customer Experience Centre on the same site.

A wide range of audio visual facilities were incorporated into s world class solution, that includes an HD video conferencing system, three ultra thin bezel video walls and a state-of-the-art digital signage system with capability to distribute unique content to each location on the network from a single PC.  A key feature of this project is the War Room, which is equipped with an 82" LCD integrated touch screen digital display, a 70" LCD large format, thin bezel digital display and HD video conferencing facilities.

At the heart of the Vodafone philosophy is the company's commitment to delivering an exceptional experience for its customers.

The industrys leading audio visual systems were incorporated into this exciting project, with facilities installed across open floor areas, customer and training areas, Communications Room and War Room and include the following equipment:

  • Networked digital signage system featuring 92 LCD displays, distribution via fibre optic, control system processors and vertical LED ticker displays
  • Ground floor and second floor distribution hubs that serve as Communications Rooms with displays and control system processor
  • Large Format Displays (LFDs) including those for World Map display, NOC display video wall and IT Bridge display wall featuring multiple LCD ultra thin bezel displays
  • War Room with integration touch screen digital display, LFD, HD video conferencing system, digital matrix switcher, mixer and DSP processor

A client-focussed support service

proAV provides a specialist FM support service to Vodafone across the UK. We originally deployed onsite technicians to the organisation's HQ in Newbury to support initial technology deployments in 2002 with an underpinning maintenance agreement. In 2006 the team was expanded to 10 technicians and support was extended to include Vodafone's Paddington and Mayfair sites in the form of a white-glove service for senior executives.

In 2012 Vodafone brought all FM services under the management of a third party facilities management organisation; proAV's current service contract now supports 13 sites across the UK.

In summary:

The projects to equip the Vodafone Network Operation Centre and the Vodafone Customer Experience Centre and with professional, integrated AV systems were completed simultaneously and delivered on time, within budget and according to the client's exacting specification. Today, we continue to support this global communications giant with a team of 10 proAV field engineers who support these audio visual systems as part of a professional managed service with a 24-hour rapid response capability.