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User Guide Author

Location: Egham

Job type: operations

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Role Overview

Working as part of the design department, your role will be to create AV System User Guides for inclusion in the AV system’s documentation at sign off working alongside the Operations & Maintenance Manager and internal departments.

Key Responsibilities

  • Creating draft User Guides and templates for approval as required 
  • Liaise with all departments to obtain the information required to create User Guides
  • Liaise with Clients to produce User Guides to their specification
  • Update User Guides in line with changes to the AV System
  • Attend site meetings as necessary
  • Attend internal design review meetings as necessary
  • Manage contract resource as required
  • Manage own schedule to ensure that User Guides are produced in line with the projects timelines
  • To maintain relationship with existing contractors for a time period with a view to bring process in-house
  • Working with Marketing to create the right branding / look & feel
  • Working with the Transition Manager to create templated technical content and structure in line with the client’s requirements and level of understanding

Further Details

Reporting to:
Operations & Maintenance Manager
Full time, 40 hours per week, flexibility required

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