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Flexible Support Technician

Location: London

Job type: support services

Dependant on experience

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Role Overview

The main purpose of the role is to provide full technical onsite support across our client sites in London. You will have exposure to a multitude of technologies in the Audio Visual and Video Conferencing arena and will be comfortable in working as a sole ambassador or in team environment. 

Key responsibilities

  • Supply pre-planned and flexible operational cover on various sites based around London 
  • Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls. 
  • Videoconference/audio conference set-up and support 
  • Manage all aspects of the Video Calls and scheduling full systems operational testing prior to any high-profile event 
  • Prepare equipment for future events and meetings as required 
  • Day to day BAU support of the AV / VC facilities including sound reinforcement, projection, lighting and web streaming 
  • Responsible for all the meeting rooms/ AV equipment and support in other areas when required 
  • Audio Visual support to other areas of the business when required. 
  • Liaising with senior executives to resolve any issues both face-to-face and remotely in a professional manner 
  • Liaison with proAV help desk & operations team to arrange backup support when required 
  • Administration necessary to support the role utilising Microsoft office applications, ticketing systems and room booking software

Further Details

Dependant on experience
Reporting to:
Operations Manager
Full time, 40 hrs per week

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