Support - Technical Help Desk Co-ordinator
South East
Do you have a passion for maintaining high levels of customer service? Do you enjoy the pressures of supporting a large number of on-site Engineers whilst upholding a calm presence in a very busy open plan office? If this is you, then an exciting career opportunity to join one of the top AV systems integration companies in the country could be beckoning you.
proAVis looking for an
IP/Video Helpdesk Support Person, to work in their Support Services
Division. You will be providing first line support to clients for all
post sales IP and Video related technical calls. Your responsibilities
will include telephone technical diagnosis and qualification of faults
before call out, booking Engineering resource to cover maintenance call
outs and preventative maintenance visits, managing equipment out for
repair, chasing suppliers and booking couriers. You will produce
quotations, raise supplier purchase orders and receive goods in and
update necessary systems.
You should be able to demonstrate the capacity to work under
pressure, take decisions as appropriate, and demonstrate an ability to
interface with clients at a senior level. You should have excellent
customer relations and interpersonal skills, pay particular attention to
detail and have outstanding administration and organisation skills.
REQUIRED
· Working knowledge of Tandberg endpoints and infrastructure equipment
· Working knowledge of Polycom endpoints and infrastructure equipment
· Good understanding of networking and protocols
· Experience of 1st/2nd line technical support for Video Conferencing equipment
· General AV technical knowledge
· Professional Telephone & Video Conferencing manner
· Ability to multi task and prioritise workloads
OPTIONAL
· Experience of Microsoft Windows Server and Windows 2000/XP/Vista
· Knowledge of Digital Signage
· Lifesize experience
· IPTV/Video Streaming Experience
· Crestron and AMX Control systems
· Technical Helpdesk experience
· Microsoft Dynamics CRM
We offer a competitive salary package with benefits, and excellent career opportunities for the right person.
