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Tandberg Support
proAV holds Tandberg Accredited Service Partner (ASP) certification which assures our clients of a first class support service for all installed and mobile Tandberg video conferencing systems and infrastructure.
ASP is the highest level of accreditation that Tandberg bestows and reflects our investment in training and systems which enable us to deliver the very highest levels of service to our clients.
This service is wide-ranging and designed to create and support business critical, collaborative settings. It is also structured to help organisations reduce their impact on the environment, increase business efficiencies and thereby reduce costs.
Our service portfolio is offered to all Tandberg video conferencing clients who depend on a reliable support network of technicians to design, install, maintain and manage their virtual meetings and presentations across the world.
This portfolio includes the following support services:
- Consultancy and design service
- Equipment supply and installation
- Priority video conferencing support
- Video conferencing Help Desk support
- Out of hours support line
- 24/7 video test facilities
- Remote diagnostics and software/firmware upgrades
- Factory-trained support and installation engineers
- Same and next day on-site maintenance support modules
- Priority loan equipment
- Comprehensive training packages
- Global support packages
- Managed and hosted video conferencing services
- Bridging and virtual video conferencing services
- White Glove concierge service
- Web conferencing services
