proAV - Professional Audio & Video
The proAV Global Reach Program

By its very nature, AV is a global proposition. Our world class expertise and multinational resources deliver audio visual projects and support services everyday, everywhere.

Find out about our Global Reach Program

Log a Support Ticket

If you need help with your AV equipment or want to report a fault, click here.

Log a support ticket

Networks

 

proAV’s Support Services offer the most comprehensive, enterprise wide-area networking (WAN) solution currently available in today’s global networking industry, delivering an exceptional end-to-end, site-to-site managed solution.

We partner Masergy, recognised as uniquely innovative and best in class by the industry’ top analysts and observers, to deliver a consistent, superior service performance, the most satisfying customer experience and a wide range of outstanding IP/MPLS network solutions.

Together we create tailored WAN solutions that meet the real-world demands of enterprise networks across organisation sites and are supported by the most extensive Service Level Agreement (SLA) in the telecommunications sector.

proAV and Masergy offer the following exceptional network services:

Intelligent Transport

Intelligent Transport delivers the convenience of Ethernet anywhere in the world, whenever you need it, even when native Ethernet is not available. It can be delivered at port speeds of 1.5MB to Gigabit to any international location and with with Private IP, Public IP, VPLS and VPWS service options.

Hosted Services

Our embedded network services include cloud-based network management and control services with innovative, intuitive client-controlled tools and real-time interaction with your network services that save you time and money. Deployed without the need for additional software, hardware, integration or maintenance, these services allow for secure remote network access, granular service management and enhanced network control.

Managed Services

Our managed services are strategic, secure, reliable and cost-effective solutions that give our clients the confidence to transfer the day-to-day responsibility of disaster recovery, WAN network security and edge router management so they can focus on other areas of their operations.

If you'd like to know more about managed network services, talk to proAV’s Support Services. We’ll create a tailored solution that’ll provide you with the outstanding network infrastructure, support and performance you know you need.

Log a Support Ticket

To log a support ticket, please complete the form below and we’ll respond to your request straight away. If you would like to contact us, here are our details:

General Contact Information
Support office: 0845 680 6000
Main office: 0845 680 7000
International: +44 1784 487050
Email: [[helpdesk@proAV.com]]

Video Conferencing Support
Support office: 0845 680 6000
Video: +44 (0)1784 487090
Email: [[video.support@proAV.com]]

Please select the product area from the drop down list.

Please enter a name so that we can contact you directly.

Please enter your company name.

Please enter a contact telephone number so we can contact you quickly.

Please enter a contact email address so we can contact you quickly.

Please state the priority level of this fault.

If you know the model number of the equipment at fault, please enter it here.

If you know the serial number of the equipment at fault, please enter it here.

Please provide some background information in relation to this fault.

About proAV

We've spent over 30 years evolving with AV and today we lead an industry that we know we’ve helped to inspire and revolutionise. proAV designs, develops and delivers professional integrated audio visual solutions that help everyone see things differently.

Go to our Company page >>

The proAV Offices

Contact us
Sourthern Office Midlands Office Northern Office