Log a Support Ticket
If you need help with your AV equipment or want to report a fault, click here.
Maintenance
proAV is one of Europe’s leading professional audio visual systems integrators and our support services are renowned as being the most dependable in the industry. We’ve made it our business to deliver effective, long term protection for your investment, to extend the working life of your AV systems and to save you money.
Our service level agreements (SLAs) represent flexible, tailored preventative maintenance and rescue support that’s designed to keep your audio visual systems running at peak performance for longer and for less than you might think.
When problems arise, particularly in business critical environments, you need to know that support is on hand instantly - our rescue teams have this covered. We offer 24hr emergency support though our Help Desk service, freefone calls and an online Log a Fault form for immediate response. All these support services are underpinned by our Guaranteed Problem Resolution to give you complete confidence and peace of mind.
Support policies to cover every sector and every AV requirement
Tailored Cover - multi-level SLAs with a bespoke programme of options and three levels of expert support - Standard, Professional and Premium
Pay As You Go - this is flexible support that gives you 24/7 support when you need it without monthly or annual fees
Switch and Save - save 20% on your current service contract costs by switching to proAV maintenance support
Education Cover - cost effective cover that ensures uninterrupted teaching time
Key benefits of proAV maintenance support
Rescue
- Immediate, 24/7 telephone help desk telephone support
- Online technical assistance
- On-site call-outs with response times including 1hr/2hrs/4hrs/8hrs inside and outside working hours
- Fault resolution
- Loan equipment
- Full reporting
- Agreed Key Performance Indicators (KPIs)
- Regular Preventative Maintenance Visits (PMVs)
- In and out of business hours
- Repair management
- Projector lamp assessments
- Asset Management
- Full reporting
- Agreed Key Performance Indicators (KPIs)
