Vodafone UK (Support)

UK sites nationwide

Vodafone is the world's leading mobile telecommunications company with over 300 million customers worldwide including over 19 million in the UK, where over 10,000 employees of Vodafone UK, a subsidiary, are based. Vodafone is headquartered in Newbury, Berkshire. 

A ‘white glove' management service with two-minute response for executive video conferencing presentations

A team of six technicians work on defined shift patterns and provide a ‘white glove' management service with two-minute response time for executive video conferencing presentations as part of this superior Service Level Agreement.

proAV provided Vodafone with extensive and fully-integrated audio visual, video conferencing, display, control and communications solutions and supports these wide ranging systems at numerous sites across the UK.

The supported systems occupy presentation venues, offices and call centres and encompass a range of professional AV technologies.

A large number of video conferencing suites, meeting rooms, offices, restaurants, cafes, gymnasium and reception areas and The Pavilion, a 600-seat presentation venue, are equipped with the following:

• Multi-point audio and video conferencing
• High-resolution projection systems
• Multiple plasma and LCD displays
• Lighting systems
• Control systems
• Control desk facilities

Service and support 

proAV supports Vodafone"s extensive audio visual and video conferencing facilities that are located in the organisation"s numerous meeting rooms, presentation suites, offices, video conferencing and other areas.

• proAV"s onsite engineering team are permanently based at a number of locations, including central London and Newbury Headquarters where a team of six technicians work on defined shift patterns and provide a ‘white glove" management service with two-minute response time for executive video conferencing presentations as part of this superior Service Level Agreement.
• The 600-seat Pavilion is a large-scale events venue and is supported by technicians who not only provide an equipment support service but serve as events organisers, with responsibilities including booking and managing presentations throughout the year.
• proAV"s technicians and engineers provide operational user support to these and other locations across the UK, performing preventative maintenance, user training and 24/7 back-up and telephone helpdesk support.
• This is a comprehensive service and support solution, which is focussed on the specific needs and requirements of Vodafone UK.